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Total visibility of your IT landscape with instant insights

Enhance Retail Operations and IT Performance with a Comprehensive Estate Observability Service

 

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Unlock your data's potential

Gain unparalleled insight into your retail IT landscape with our Estate Observability service. We consolidate data sources into a single, easily accessible platform, ensuring you have a clear, holistic view of your operations at all times.

Key features include:

  • Seamless integration with existing tool sets
  • Proactive issue identification and resolution
  • Powerful analytics for smart decision making
  • Actionable data for future growth
  • Mobile-optimised dashboard for access anytime, anywhere

A single pane of glass

Our advanced monitoring tools track performance metrics across all systems, ensuring you have a clear picture of your estate’s health at all times.

Earlier Warning and Faster Response Times
Proactively identify and address operational incidents and outages with earlier warnings and quicker response times, ensuring minimal disruption to your business operations.

Enhanced Analytics and Insights
Leverage advanced analytics and insights to drive strategic decision-making. Our platform transforms raw data into meaningful information, supporting better business outcomes.

Meaningful Data for Future Planning
Access valuable data that supports future planning and continuous improvement, ensuring your business stays ahead of the competition and adapts to changing market needs.

Common problems solved

Disparate Estate Monitoring

Managing multiple monitoring tools can be overwhelming, increasing resource overhead and the risk of missed alerts. Our service combines all monitoring data into a single dashboard, complemented by 24/7/365 human-led monitoring, ensuring that no alert goes unnoticed.

Delayed Incident Response

Reacting to issues only after they impact end users can cause significant damage. Our Estate Observability service facilitates fast and effective incident response, using predefined data thresholds to raise alarms before users are affected.

Data Viewed in Isolation

Isolated data analysis limits your ability to make informed decisions. Our platform aggregates data from various sources, offering a holistic view of your IT ecosystem and enabling more comprehensive decision-making.

Root Cause Analysis and Problem Management

Identifying the root cause of incidents can be challenging, leading to recurring issues. Our service quickly brings pertinent data to the surface, supported by trending analysis and key data points, to focus on root cause identification and permanent problem resolution.

Outcomes we deliver

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Enhanced visibility

A single point of truth through a unified view, configurable to align with specific business needs.

 

 

Minimised downtime

Trend data and analysis to prevent downtime and increase recovery time.

 

Impact mitigation

Easily identify root causes quickly, along with early warning signs to mitigate further business impact.

 

 

 

 

Stronger capacity planning

A continuous improvement model which monitors status of updates and patch deployments.

 

 

 

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